These terms and conditions (the “Terms”) govern all online orders, deliveries, and related transactions conducted by customers with Bowes Park Flowers. By placing an order via Bowes Park Flowers' website or through authorised digital channels, you confirm your acceptance of these Terms. If you do not agree with any aspect of these Terms, you must not place an order or use our delivery services.
These Terms apply to all customers based in Bowes Park and the surrounding localities. Please review carefully before proceeding with your flower delivery order.
1. Placing an Order: Orders for flower delivery in Bowes Park and surrounding areas may be placed through our website by selecting the desired floral products, completing the required delivery information, and proceeding to the checkout process. You are responsible for providing accurate and complete information about the recipient, address, and preferred delivery date.
2. Order Confirmation: After submitting your order, you will receive an order confirmation number and summary on the screen. This confirmation serves as acknowledgement of receipt but does not constitute acceptance of your order. Acceptance occurs once we have reviewed and confirmed payment and availability of flowers for your requested delivery date.
3. Availability: All flower arrangements shown online are subject to seasonal availability. If any flowers or products are unavailable, Bowes Park Flowers reserves the right to substitute items of equal or greater value and, as far as possible, maintain the intended style and colour scheme. We will endeavour to inform you of significant substitutions prior to dispatch.
4. Delivery Restrictions: Deliveries are available to Bowes Park and surrounding areas as defined by our delivery coverage. It is your responsibility to ensure the provided delivery address falls within our service region. Where delivery to a given address is not possible, we will notify you at the earliest opportunity and refund you in full.
5. Delivery Times: While we strive to meet the stated delivery date and time, all times provided are estimates and not guaranteed. Circumstances such as traffic, weather, and availability may affect delivery timing. Bowes Park Flowers is not responsible for delays outside of our reasonable control.
1. Pricing: All prices for flower arrangements and delivery services are clearly stated on our website and are inclusive of any applicable VAT unless otherwise specified. Delivery charges, where applicable, are shown at checkout and added to your total order cost.
2. Payment Methods: We accept a variety of payment options, including major credit and debit cards, and selected alternative online payment services. Payments are processed securely at the point of order. All payments must be made in full before delivery of your order can be arranged.
3. Payment Security: We use industry-standard secure payment providers. No card data or bank details are stored by Bowes Park Flowers. In the unlikely event that we suspect fraud or a security breach, the order may be withheld or cancelled while we investigate the matter. The security of your personal and payment information is of utmost importance to us.
4. Price Changes: We reserve the right to update prices at any time without advance notice. Price changes do not affect orders already confirmed in writing or via electronic confirmation.
1. Consumer Right to Cancel: If you wish to cancel your order, you must notify us as soon as possible. For bespoke, made-to-order, or perishable goods such as flower arrangements, your right to cancel may be limited in accordance with UK consumer law. Cancellations may not be accepted after the product has been prepared for dispatch or delivered.
2. Procedure: To request a cancellation or amendment, you must contact us promptly with your order details. Where the order has not yet entered the preparation or dispatch phase, we will endeavor to process the cancellation and refund your payment method in full. In circumstances where preparation or delivery has commenced, it may not be possible to cancel or refund the order in full.
3. Amendments: If you require changes to your order (such as recipient’s address, delivery date, or flower selection), please inform us as soon as possible. We will do our best to accommodate amendments but cannot guarantee changes once order processing has begun.
4. Non-Delivery: If for any reason we are unable to deliver your order as scheduled and you have met all terms and provided accurate information, we will offer a full refund or arrange redelivery at no extra cost.
5. Refunds: Refunds, where applicable, will be made via the original payment method within 7 working days following the decision to issue a refund.
1. Product Images and Descriptions: Photographs on our website are for illustrative purposes. Due to the natural and seasonal nature of flowers, some variation in colour, variety, and size may occur. Accessories such as vases and baskets are included only where specifically stated.
2. Substitutions: On rare occasions, it may be necessary to substitute certain flowers or foliage to fulfill your order. Substitutions will be of equal or greater value and matching the style of your selected item, wherever possible. Notice of significant substitutions will be given when feasible.
1. Delivery Coverage: We deliver to Bowes Park and neighbouring areas defined in our delivery map or description. Please check eligibility before ordering. Orders received for addresses outside our coverage may be cancelled and refunded.
2. Delivery Attempt and Safe Place: Deliveries are made to the address provided. If no one is available to receive the flowers, we may attempt to leave them in a safe place or with a neighbour, when instructed or deemed appropriate. Otherwise, a calling card will be left with instructions for redelivery or collection, where possible.
3. Delivery Confirmation: We consider a delivery complete upon arrival at the given address and, where possible, receipt confirmation by the recipient or an authorised person nominated to accept the delivery.
1. Accurate Information: You are responsible for ensuring the accuracy of all details provided for your order. This includes recipient name, full delivery address, contact details, and any special instructions. Bowes Park Flowers is not liable for missed or delayed deliveries resulting from incorrect information.
2. Acceptance of Goods: On receipt, please inspect your floral arrangement for condition and content. In the unlikely event of dissatisfaction, you must notify us within 24 hours of delivery with photographic evidence where relevant, so we can investigate and resolve the issue.
1. Limitation of Liability: While Bowes Park Flowers makes every reasonable effort to deliver quality products on time, our liability for any loss, damage, or delay is limited to the price paid for the original product or service. We are not liable for consequential losses, loss of profits, or indirect damages arising from your use of our services.
2. Force Majeure: We are not responsible for any failure to perform or delays caused by circumstances beyond our reasonable control; such circumstances include, but are not limited to, extreme weather, labour disputes, transportation disruptions, or supply issues.
3. Allergies and Plant Safety: Our floral arrangements may contain pollen, fragrances, or plants that could affect individuals with allergies or pets. Customers are responsible for considering potential effects on recipients and household members.
1. Use of Personal Data: We handle your personal information in accordance with UK data protection laws. Data collected is used strictly for fulfilling and managing your orders, processing payments, and delivering products or communications relating to your transaction.
2. Security: We implement industry-standard safeguards to protect your information. Details are outlined further in our privacy policy, which is available upon request.
1. Content Ownership: All content, images, logos, and designs on the Bowes Park Flowers website are protected by copyright laws. Unauthorised use, reproduction, or redistribution is prohibited without express written consent.
These Terms, and any disputes or claims arising out of or in connection with them (including non-contractual disputes), are governed by and construed in accordance with the laws of England and Wales. By using Bowes Park Flowers' services, you submit to the exclusive jurisdiction of the English courts.
Bowes Park Flowers reserves the right to update or amend these Terms at any time. Revised Terms are effective from their posting date on our website. It is your responsibility to review the Terms prior to each order. Continued use of our service after changes constitutes acceptance of the revised Terms.
For questions or requests regarding these Terms & Conditions, including delivery areas and flower delivery services in Bowes Park, please refer to the contact section of our website for further guidance.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bowes Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bowes Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
